Terms and Conditions

PLACING AN ORDER WITH US

Orders must be placed by persons 18 years or over

All prices quoted on our website are in UK pounds. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will contact you. Once your order has been confirmed, changes may be possible if you, the buyer, contacts us by  email clunforestspirits@gmail.com or by telephone 07974 264665 not more than 3 hrs after placing the original order – leave a message if not answered please.

Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website.

By placing an order with us, you agree to and accept these terms, as well as our terms of website use. Payment is taken by PayPal checkout. Credit or debit payments can also be selected through the PayPal gateway option. You do not need a PayPal account to make purchases.

DELIVERY & CARRIAGE CHARGES

We will deliver the goods to the address you specify on your order.

Due to the nature of the goods, deliveries will need to be signed for by someone over 18 years of age.

Please check the goods on delivery – any goods found to be missing or damaged should be notified and returned to the delivery driver at the time of delivery. If the goods not delivered please report this to us within two working days from the delivery date.

If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This will delay your delivery.

Goods will be dispatched from our distillery within 3 working days. We will deliver goods within 1-7 working days of dispatch. Sometimes, for reasons beyond our control we may be prevented from dispatching or delivering your goods as planned.

RETURNS & CANCELLATION

Any goods returned or cancelled is at the customer’s own expense. Goods must be undamaged, unopened and in original packaging. We recommend insuring the goods. Personalised items cannot be returned.

Cancellation of an order must be made within 3 hours of placing the order. Any order cancelled after this time may still be dispatched. Cancelled orders after 3 hours can still be returned as stated above. Refunds will be given if the goods are in the conditions explained in this statement. Refunds may take up to 14 days to show in the customer account.

REFUNDS

We do not offer a refund policy on opened goods. If you are unsatisfied with your purchase please contact us by email. We will always try to seek an amicable solution for both parties.